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FAQ

General
  • What are the benefits of working with an MSP?

    Contracting services have several operational advantages and bring cost benefits,
    Such as:

    • Providing staff with around-the-clock support.
    • Clearly outlines the nature of IT support in with SLA and binding contract.
    • Filling in-house staff shortages.
    • Provide cover for on-premises disasters through cloud integration.
    • Includes data backup management to avoid data loss and downtime.
    • Scalable, adding extra resources incrementally or temporarily.

    An MSP such as Perth IT can replace a company’s IT internal department, or provide work alongside them. The ever-evolving industry ensures we provide expertise to all points and make cutting-edge technology available at a low price.

  • What about the size of my company?

    Our managed IT services work for you and every size of business. Whether you are a company of 1 or 500, we look at your need from an individual approach.

    Here is how we do it:

    Micro Business [ 1 to 10 Employees ]
    Most of your employees will be juggling multiple responsibilities. The last thing you want them doing is managing your IT infrastructure or dealing with annoying IT setbacks. Although you are small, we understand your need to operate efficiently and with little to no downtime. As such, Perth IT offers flexible and scalable managed services IT that give you a range of service packages that are well within your budget and scope of needs.


    Small Business [ 11 to 50 Employees ]
    Your business has grown into a multi-department entity with growing IT system needs. As your business has grown, so has the complexity and dependencies of your IT infrastructure. Any disruption to your computer systems can now have a magnified impact on your entire business. At this level, we offer crucial insights and support on how to start creating and implementing IT monitoring, management and security measures, helping you plan and prepare for further growth.


    Medium Business [ 51 to 100 Employees ]
    Your management team is tasked with creating a strategic IT plan for the company. As a managing director, general manager or operations head, you may be the one tasked with actualising this plan. Perth IT can help you identify your IT needs and create a strategic plan that includes aspects such as: IT audits and business continuity. We provide the tools, resources and support you need to operationalise a strong IT strategic plan for your business.


    Large Business [ 101+ Employees ]
    With more employees comes greater IT responsibility. At this growth level, your business typically has an IT manager or an entire IT department and sophisticated ERP systems that support your business operations. We act as an outsourced IT department, offering highly technical support services to your IT department and professional advisory services to senior management. Some of our professional services include disaster management, networked systems troubleshooting, complex system redesign and upgrades, and other service requirements.

  • Are your IT solutions customizable to our business needs?

    We fully customise every client contract to ensure it suits your needs.

  • Do your staff have any Qualifications?

    Our information technology consultants have the right qualifications. Here are some of the qualifications they have:

    Bachelor’s degree with majors in information technology and computer science.
    Postgraduate studies in various technical information technology fields.
    Project management certifications.
    Membership in the Australian Computer Society.
    Hands-on experience in senior positions in some of the largest companies and Government organisations in Australia.

    When you work with a Perth IT consultant, you can rest assured that they have what it takes to deliver a successful project.

    Moreover, we encourage our consultants to maintain ongoing training and education, so they have the latest skills to handle even the most sophisticated projects.

  • Are you really available 24/7?

    The short answer is YES, we really are.

    Our office hours are 8 am to 5 pm WST, Monday to Friday.

    We have a dedicated team available for anything outside those hours, which means 24/7 support is a call, email or text away.

  • What do your services cost?

    No two clients are the same, so our pricing is built around your needs.

  • What sets your IT solution company apart from competitors?

    In the highly competitive IT landscape, it is essential to articulate the unique value proposition of our products and services. Our focus on innovation, customization, seamless integration, expertise, and exceptional customer support differentiates us from our competitors. By leveraging these key differentiators, we empower our clients to achieve their business objectives and drive growth. We are committed to continuously evolving our offerings, staying ahead of industry trends, and delivering unparalleled value to our clients.

    Let's connect and explore how our IT solutions can benefit your organization. Together, we can embark on a journey of technological excellence and success.

  • How can I ensure the security of my data in the cloud?

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  • Do you offer custom software development services?

    Yes, we specialize in custom software development. We can design and develop software applications tailored specifically to your business requirements, whether it's a mobile app, web application, or enterprise software.

  • How can I protect my network from cyber threats and attacks?

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  • Can you explain the concept of virtualization and its benefits?

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  • What is the importance of software updates and patches?

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  • What industries does your company serve?

    We work with businesses across various industries, including healthcare, finance, manufacturing, education, and more. Our expertise allows us to tailor solutions to meet the unique needs of each industry.

  • What is the role of edge computing in modern IT architectures?

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  • How do I know if my business needs IT consulting services?

    If you're experiencing technical challenges, looking to optimize your IT infrastructure, or planning for future growth, our IT consulting services can help. We assess your current setup, identify areas for improvement, and provide recommendations to enhance efficiency and productivity.

  • How can your cloud solutions benefit my business?

    Our cloud solutions provide scalability, flexibility, and cost-efficiency. They enable you to access data and applications securely from anywhere, ensure data redundancy, and streamline collaboration among your team members.